Arlene Mills

Booking Policy Terms & Conditions

Hello and thank you for considering booking a reading with me!  Please read over for booking terms and conditions enclosed. 

Age Requirement
  • You must be 18 years and over to book a reading with Arlene.
For whom
  • Appointments are available for one person. If you are wishing to have more then one person in the reading, please notify Arlene by emailing her at info@arlenemills.com
Pricing (CAD)

Online Appointments:

  • 30 mins: $95 
  • 45 mins: $135

In-Person Appointments:

  • 30 mins: $125 
  • 45 mins: $175
Appointment locations
Payments
  • Payment must be collected when booking your reading. You may pay via credit card or PayPal when booking or you may e-transfer immediately after booking your reading. 
  • IF PAYING VIA E-TRANSFER, please e-transfer the total amount to banking@arlenemills.com immediately after booking your appointment to avoid being cancelled.  If payment is not received within 48 hours after booking, the system will cancel the appointment.
  • Arlene has the right to refuse to give a reading if payment has not been received.
For Online Readings
  • Upon booking, an automated email confirmation will be sent to you containing all the details of your upcoming session.
  • Before booking, please confirm the time zone on the booking page to avoid any confusion. Missed appointments due to time zone discrepancies will not be rescheduled.
  • Reliable and steady internet connection must be in place. Unstable connections can hinder the quality of the reading. Please ensure your connectivity is checked before the session. There are no refunds for bad connections.
  • Your appointment will start on time. If you arrive late, the session can not be extended due to other commitments. If you are more than 10 minutes late, it will be considered a no-show, and you will not be eligible for a rescheduled session or a refund.
  • All sales final.
For In-Person Readings
  • Upon booking, an automated email confirmation will be sent to you containing all the details of your upcoming session.
  • All in-person sessions will be held at 7 Rays Metaphysical Store at 2002 Fernwood Road in Victoria BC, Canada
  • Your appointment will start on time. If you arrive late, the session will not be extended due to other commitments.
  • If you are more than 10 minutes late, it will be considered a no-show, and you will not be eligible for a rescheduled session or a refund.
  • Arlene suggests arriving 5 minutes early or even earlier to take in the amazing products offered at 7 Rays Metaphysical store.
  • All sales final.
Rescheduling/Cancel Appointment
  • We require at least 24 hours of notice if you are unable to make your appointment time. All cancellations must be made by email to info@arlenemills.com. If it is less than 24 hours and you are trying to cancel your appointment, you are responsible for the cost of your time slot.
  • We understand that unexpected circumstances can arise. If you need to reschedule your appointment, please use the “Reschedule/Cancel Botton” at the bottom of your confirmation email that you received when originally booking the appointment.
  • The reschedule button allows you to reschedule without needing to notify Arlene. The system will automatically notify Arlene that your reading has been rescheduled.
  • In the event that reschedule times are not suitable or you are having difficulty with rescheduling, please contact info@arlenemills.com for assistance.   
  • Please note that appointments can only be rescheduled utilizing the link in your original appointment email. We appreciate your understanding.
  • In the event that you need to cancel the appointment, please select the Cancel button and Arlene or her assistant will be in touch with the refund via e-mail asap.
  • Arlene rescheduling; In case of illness or family emergencies, Arlene Mills reserves the right to reschedule or cancel your appointment. You will be notified via email or text regarding the rescheduling and refund if the appointment was cancelled by Arlene.
Booking Multiple Readings
  • Please only book one reading at a time. Arlene does not do back-to-back readings for the same person.
  • If you have had a reading with Arlene, please do not book another reading with her again until at least 6 months have passed since your last reading with Arlene.
  • Arlene reserves the right to cancel any reading that is scheduled within 6 months of the last reading that the client had with Arlene. To see why, please read her blog post ‘Why You Should Wait 6 Months Between Readings‘ for more info.
Respect and Courtesy
  • Arlene treats all of her clients with courtesy and respect, and expects the same treatment in return. Any inappropriate, threatening and/or aggressive language and/or behaviour will not be tolerated and will be reported if required.
  • Arlene reserves the right to refuse to give/provide a psychic or mediumship reading at any point without any explanation at all if she feels unsafe, threatened or abused.
Confidentiality
  • Arlene is very confidential and will never intentionally share your personal information, or any information exchanged/given during her psychic or mediumship readings. She does not share or provide any data, details or copies of readings with any other person or third party; all of her readings are strictly confidential.
  • The only exception to this would be a requirement by law to provide such details.
Conduct
  • Reproduction, sale, copying, duplication, or exploitation of any part of the services/offerings/data provided by Arlene Mills or arlenemills.com without written consent from Arlene Mills is strictly prohibited.
  • Show respect towards the spirit world at all times.
Liability Limitation
  • Each mediumship and/or intuitive session is subject to the client’s personal interpretation. The session and information provided does not constitute legal, mental, medical business or financial advice. As such, each client receiving services is responsible for their own choices and/or actions. I, Arlene Mills, am not responsible for any actions or decisions you make based upon the information I share with you during your reading, or any information you may read on arlenemills.com
  • Psychic and Mediumship readings provided by Arlene are intended for use as entertainment purposes only. All readings should never take the place of professional advice from a medical professional, psychologist or any other qualified professional.
Marketing
  • If you have opted in to Arlene’s newsletter via her website, blog, or when booking an appointment, then your contact information will be solely used for that purpose and no other until or unless you choose to unsubscribe, which you can do at any time.
Common Questions
  • Arlene Has great FAQ page on her website. Please take a minute to read it here.
Blog
  • Arlene has many useful and informative blog posts on the world of mediumship and psychic readings (such as connecting to the spirit world, psychic connection and development, what to expect in a reading, etc). Please feel free to read her blog here.

Thank you for your cooperation.  All sales are final. By booking a service with Arlene Mills, you agree to these terms and conditions.

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